Terms & Conditions

1. Introduction

These Terms & Conditions set out the basis on which Navaire Digital (“we”, “us” or “our”) provides website design, build, hosting and care services to you, the client. By accepting a written proposal, making a payment, or otherwise proceeding with a project, you agree to these terms.

2. Business-to-business service

Navaire Digital works with businesses, sole traders, partnerships and other organisations acting in the course of their trade, profession or craft. Our services are offered on a business-to-business (B2B) basis only. We do not sell to consumers, and the statutory rights that apply to consumer contracts do not apply to work commissioned under these terms.

3. Services

We provide the services described in your written proposal or agreement, which typically include website design, development, content setup, testing, publication and ongoing hosting & care. Any additional work requested outside the agreed scope may be quoted separately in writing.

4. Client responsibilities

You agree to supply the information, content, feedback and approvals we need in a timely manner. Delays caused by missing content, slow feedback or third-party suppliers may affect the project schedule and are not our responsibility.

5. Payments

Unless otherwise agreed in writing, our standard payment terms are 50% of the project fee before work begins. The remaining 50% is due after you have approved the completed website by email and before it is published. Late payments may delay the project or result in the suspension of ongoing services.

6. Ownership and intellectual property

Navaire Digital retains ownership of the technical build, the underlying source code, the hosting platform project, and all project files, tooling and infrastructure used to produce and operate your website.

On receipt of full payment, and for as long as our Website Hosting & Care service remains active, you receive a non-exclusive, non-transferable licence to use the live website for your own business purposes. This licence covers ordinary use and display of the published website; it does not transfer ownership of the code, project files, hosting platform project, or of any framework, tooling or reusable component belonging to Navaire Digital.

You retain ownership of the materials you supply (such as your logo, brand assets, photographs, text, product data and any other content you provide). You grant us a non-exclusive licence to use these materials as needed to design, build, operate and maintain your website.

Third-party materials (such as stock images, fonts, plugins or platform code) remain subject to their own licences. Where we reuse our own pre-existing tools, frameworks or components, you receive a non-exclusive licence to use them as part of the completed website, but we retain ownership of the underlying materials.

7. Website Hosting & Care

Hosting, security updates, backups and routine care are included at no additional cost for the first 12 months from the date the website goes live. Before the end of the first 12 months, Navaire Digital will contact you by email to discuss whether you wish to continue the service into year two.

Continued Website Hosting & Care from year two onwards is charged at £10 per month. Paid service begins only after clear written agreement between you and Navaire Digital, and does not renew automatically without that agreement. You may end paid service at any time by writing to info@navairedigital.com.

8. Cancellations and refunds

You may cancel a project at any time by giving written notice by email. Refunds are considered on the basis of work already completed and approved third-party costs (such as domain registrations, licences and premium software) which are non-refundable once committed.

The final 50% payment is due after you have approved the completed website by email and before it is published. After written approval and publication of the website, refunds are normally unavailable except where legally required.

9. Liability

We carry out our work with reasonable skill and care, but we are not liable for any loss of profits, revenue, data or business opportunity arising from the use or inability to use the website. Our total liability for any claim relating to a project is limited to the total amount paid by you for that project.

10. Governing law

These Terms & Conditions are governed by the laws of England and Wales, and any dispute arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to these terms

We may update these Terms & Conditions from time to time. The version in force at the date of your proposal or agreement will apply to your project unless we agree otherwise in writing.

12. Contact

For questions about these Terms & Conditions, please email info@navairedigital.com.